The rug is great however contacting the company was a bit of a nightmare as the person who was answering the emails was a bit blase' and vague about answering despatch details as the item kept being delayed. The first excuse was it had been despatched then it was held up in the Melbourne warehouse??? The next excuse/response indicated this was was 'due to the postage issue backup with Australia Post. He also said it had been dispatched. Whoever was responding was not getting their story straigt so this was frustrating. When I complained in my email this person's response was not to give me further information but said I was 'welcome to cancel the order if I wished' despite me repeatedly asking for a delivery date. It took 3 weeks to eventually receive the item and that was only because I googled the company information and found a phone number in Chester Hill (I think?) where I spoke to a Sales Manager who stepped in. The item was delivered the following week. I am very happy with the item but was a little frustrated with the person responding to the emails.
I love the colour of my rug, it has really brighten up my lounge. It arrived safely and was quick arriving .
Rud is great quality, looks great in the bedroom, fells nice under foot. The only negative I have is the delivery time(4 weeks). Hasn't stopped me from ordering two others though. Thanks
Speedy delivery and rug is lovely with rich colours