I love the rug except that it came very tightly rolled and the creases still have not come out! I hope that they will eventually.
I was not impressed with Rugs Direct customer service though...... when this rug didn't arrive even though the tracking said it was delivered a week early, I emailed Rugs Direct. They did not chase up this rug. After emailing them more than once, they offered a refund! I decided to make a call myself to the courier company they said they had sent it with and the courier company tracked it down for me and located it. If I was dishonest I could have accepted the refund and still had the rug! Rugs Direct, please put more effort into responding to customer inquiries!