Love the rugs, great delivery time and free! Answered any queries I had straight away. Great company. Thankyou.
The rug is so amazing for the price. Perfect color and size. Unfortunately the shipping was a nightmare. I was never sent a receipt even when I emailed asking for one. They shipped 2 weeks late which I was ok with due to Covid but didn't receive any updates on shipment then was told it had been received, when I queried the shipping company (as I couldn't get hold of rugs direct) they said it was returned to the senders warehouse on their request. Only to have it turn up that night...Rugs direct need to make it easier to contact them and have a faster response time.
Rug is exactly what I expected. Works well for the application. The only issue I had was that the ends were turned the wrong way, so that when the rug was laid, they folded up in the air, and had to be rolled the other way. This would have been easily avoided if they were rolled the opposite way so that the ends folded under instead of up. Only a small complaint though, otherwise it is perfect.