I ordered 2 runners in the same size and pattern, and received 2 different sizes (one is super long and one to short). The colour is awful amd looks nothing like the pictures online, it has an ugly green tinge to it instead of brown and cream/beige. The cut of the rugs are all over the place and wonky. The boxes arrived covered in bird droppings, which was difficult as I'm allergic. I've tried to contact Rugs direct for weeks now to request a return, but have heard nothing back. Over all I'm pretty disapointed with the products and service and I definitely won't be buying form this site again.