I love my new rug. It's made in Turkey and looks fantastic in my lounge. I had a little bit of difficulty communicating with the company to try and coordinate the delivery date, initially receiving no response to my email for a few days. But eventually they did respond and all was well. I strongly suggest to the company that they pay more attention to responding to peoples emails within 24 hours, otherwise people get irritated and may not buy from you again. But overall, my experience was good.